10:08:45 From Wendy Perera IWC : email contact for regulatory services is eh@iow.gov.uk 10:10:30 From farringfordhouse : Morning all - Sophie - Somerton Farm Holiday Cottage - keen to find out about how to deal with guests who think they are poorly - can we get them home? 10:11:45 From Wendy Perera IWC : Hi Sophie, I am going to cover that in my section later in this session. We are also developing a leaflet for all providers to be able to use to provide to guests on this specific issue. 10:12:24 From farringfordhouse : Great - thank you 10:28:53 From josiegavoyannis : Do we need to have details for every single member of the party or just the lead guest? 10:29:27 From Cathy Burroughs : Will the information on the booking be sufficient? 10:31:58 From Annabelle : How long wll it take to get a test back...? 10:32:45 From Ali W : i have a self catering house that sleeps 11. given guidance is for 6 people to be in a house, or a bubble with two groups, should i be looking into what the type of group is? ie a group of 11 adults would concern me but should it? 10:33:23 From Rachel Mooney : We are expecting further advice on the information that is required to be kept - however the aim is for us and Public Health England to be in a position to contact to inform and ensure preventative measures to self isolate. 10:34:22 From Wendy Perera IWC : Re contact details - you will need to take contact details of all members of a party staying. 10:35:01 From Rachel Mooney : Test results aim to get results within 48 hours from test centre and 72 hours for home test. 10:35:37 From Wendy Perera IWC : Test results - usually take 48-72 hours at most - during that time your guests will need to self isolate - or if they wish they can of course return home early 10:35:39 From Annabelle : Whre should the risk assesments go? 10:36:14 From Annabelle : So they can go home if they don't feel well and not wait for the test...? 10:37:05 From Wight Coast : During the lockdown why couldn't the ferry companies simply take off the option of booking a motorhome on their internet sites to stop people coming over and breaking the lockdown. 10:37:16 From Sally : How long would you consider reasonable for guests to leave the self catering property upon knowing they have the virus? 10:37:33 From Marie Symons : If my business is affected by Covid by a guest contracting it which then impacts subsequent guests, am I within my right to charge the infected guests accordingly. Also is it ok to write this into my terms and conditions to be signed by the guests in advance? 10:38:04 From clarewatson : I have several bookings from visitors from Wales is there any guidance as to when they will be able to travel out of Wales yet? 10:38:36 From iPad : our accreditation good to go was rejected as we didn’t tick social distancing . which in one house self catering is surely unnecessary! 10:40:11 From Rachel Mooney : Social distancing will still need to be considered for example providing keys and cleaning. 10:40:37 From Charlotte Lynch : Yes not sure how that would work, especially in carpeted areas and smaller bedrooms. 10:41:21 From Marie Symons : Who's responsibility is it to control the government requirements on 2 families combining? The guests or me? I have a house that takes 12 so could have 3-4 families based on experience. 10:41:41 From amandagregory : Wales may lift stay local requirement on 6 July. But awaiting confirmation. 10:44:27 From Juliex Clarke : we used to drive down from Bedfordshire in 2 hours! 10:44:28 From Marie Symons : can the ferries reduce their exorbitant prices to help tourism 10:44:51 From Simon Clark : We're Good to Go https://goodtogo.visitbritain.com/ 10:45:02 From Sally : My Public Liability insurance does not cover Covid 19. There maybe guests who feel that they can claim they got the virus from being at the property, so what measures have the government made to prevent those types of claims though probably undefendable claims. 10:45:13 From farringfordhouse : Did I just see minimum of 24hrs break between guests? 10:45:49 From Wendy Perera IWC : 24 hours break is simply a suggested criteria from Trip advisor - this is not government guidance or regulation. 10:45:55 From Rowena Barlow : bedding recommendations 10:46:34 From Juliex Clarke : if we are leaving 72 hours between lets do we need to do fogging? 10:49:04 From Annabelle : so risk assessment is not for houses but for employees, for the business. 10:49:43 From Henry Gardner : We sleep up to 10 people in our cottage. How long should I leave it after guests have left before I can enter the property to start the changeover? Do I need to get a fogging machine and use it everywhere? Iwe provide a hot tub, I usually do a water quality test twice a day, what do I do about this now? 10:52:40 From Teresa Tearle : What contact details are required - email, mobile? 10:53:03 From Henry Gardner : I also provide luxuries such as wine, fresh bread, fruit juice, fresh cut flowers etc. Should I stop providing these items now? 10:53:26 From Marie Symons : thank you Simon useful 10:53:28 From Ali W : please please could you share that clause simon so i could use it? 10:54:05 From GM : can you come back to the questions about soft furnishings esp mattresses and pillows please and fogging advice 10:54:05 From Simon Clark : It was Steve Clark that added that helpful clause! 10:54:05 From Linda Tan : I have ordered Antiviral carpet and fabric spray from SurSol to use on carpet/curtains/matress etc 10:54:32 From Marie Symons : Apologies Steve thank you 10:55:13 From Annabelle : re risk assessment is it then in the office or at the house, available for guests? 10:55:21 From Ali W : Steve, any chance you could share that clause? 10:55:41 From Annabelle : thank you 10:57:23 From sarah : What if the hot tub is private to one property and gets emptied between guests? 10:57:54 From Charlotte Lynch : What happens with toilet paper, does it need to be thrown away between changeovers? 10:57:56 From Jonathan Gay : is it OK to leave books, CDs etc but advise guests that they have no been disinfected so it’s up to them whether they touch them? 10:58:46 From Linda Tan : Our guests have to take some responsibility too if all our procedures are in order. 10:58:51 From Trevor : If a guest has symptoms, they and their family need to self-isolate immediately and book a test. They could be isolating for 2 or 3 days while waiting for a test and the results. Self-isolation means they must not go shopping. Who is responsible for providing them with food and medicines while self-isolating? Is the testing centre operating 7 days a week? Will it be there all year? 10:58:56 From josiegavoyannis : We normally provide a luxury welcome pack but I’ve set up an account at our local shop so that guests can buy their own welcome pack up to the value set. 10:59:40 From John Allen : I'm planning a quarantine box for guests to put books and DVDs they haved in, so they cam be left out of the property for at least 72 hours 11:00:11 From Jackie Richards : Morning. I have been running this group for holiday home owners on the IOW. Its been very useful sharing information etc. If it would help anyone. Here’s the link…. 11:00:13 From Jackie Richards : https://www.facebook.com/groups/854551151625699/?source_id=1928059690764203 11:00:27 From Ali W : thank you jackie 11:00:32 From Annabelle : With Trevor's question, did I read earlier, if the guests want to go home rather than doing a test because they dont' feel well, can they or do the HAVE to do the test if they don't feel well? 11:00:34 From Steve Clark : as requested, The additional clause we have put in for Coronovirus is "The Clause “Misrepresentation by You” is extended to explicitly include whether the makeup of your party or reason for stay breaches any Government legislation applicable at the time of your stay." Note this presupposes that restrictions will be eased - we are going to update to make it fairer on the guest in case of selective lockdowns 11:01:01 From Ali W : thankyou steve, very much appreciated 11:01:17 From Steve Clark : The original clause this is added to is: Misrepresentation by You Sadly, there is a growing trend for some guests to misrepresent the nature of their booking, especially where such guests are booking via online web sites. This includes misrepresentation by omission. This often takes the form of misrepresenting the ages of children or the number in the party. If you are unable to book online for the correct number of people in your party online the chances are that is because the Apartment cannot accommodate that number of people or supplements apply. In such cases you should contact us directly or the relevant Booking Partner in advance of making the booking to see if we can accommodate you – it is insufficient to add extra guests to any online booking notes. In the event it comes to light that you have misrepresented any element of your booking with us or our Booking Partner we reserve the right to cancel your booking with no compensation for loss of stay" 11:01:47 From Wight Coast : What about visitor guest books for comments and also welcome books that could include fire escape plans and gas safety certificates that should be in the house 11:01:48 From Ali W : Thankyou 11:02:38 From Linda Tan : Im doing a digital Welcome pack to send before they go. 11:02:56 From Wendy Perera IWC : For guests that are self isolating they are responsible for arranging their own shopping, medication delivery etc but thank you for raising this as we will add this issue into the note we are producing for you to give guests. 11:03:00 From rae : lost the video feed from you all? 11:03:02 From FionaBayliss : Same here - sending the welcome literature electronically to the guest prior to arrival 11:03:06 From Jo Gardner : If guests have symptoms and get a test towards the end of their stay, what happens if this goes over their holiday date and runs into someone else’s? 11:04:58 From Sally : Do you have a risk assessment template for Covid - 19 self catering accommodation we could all use to bring some consistency and adapt as appropriate. Thanks 11:05:07 From Wendy Perera IWC : Guests will not have to stay until the get their test results if they should be leaving earlier - they should leave when they are due to leave - but should take appropriate measures on their return journey. Again we can add this into the note for guests. 11:06:10 From alisongilbert : We use a large holiday lettings company for bookings and a housekeeping company for changeovers. So my risk assessments refer to them. I am worried about gaps in responsibilities. 11:08:08 From marion : just wld really like to know where risk assessment should be kept or made available 11:09:14 From Jonathan Gay : as a non-resident with a holiday let on the island it would be interesting to know how the resident community generally is likely to react to visitors. will they feel welcome? 11:09:26 From Steve Clark : marion, we are actually going to publish ours on our web site for guests as a confidence booster 11:10:16 From Belinda : To Marion - Risk Assessment should be kept by business but shared with employees/workers. Like Steve, we are going to put ours on the website/share it with guests 11:11:45 From Jackie Richards : is there a recommended risk assessment template we can use? 11:12:04 From Rachel Mooney : Belinda you are correct certainly shared with the employees in particular the control measures - which can be in a form of a standard operating procedures. 11:13:16 From FionaBayliss : Please could you send the link to attractions information once set up so we can pass onto guests.. Thx. 11:13:35 From Rachel Mooney : Template risk assessment in UK Hospitality guidance Annex 1 11:13:50 From Belinda : I am very happy to share the risk assessment and cleaning protocols (SOPs) that I have done as first version (pre-recent guidelines) if anyone wants - and if I can get any helpful feedback on what I have missed! Word of warning - I am not an HSE expert so caveat emptor! 11:14:11 From sarah : I have a question but can't get my video to work, so can't raise my hand! 11:14:23 From GM : are there any additional check we can make on cleaning agencies for changeovers to help give use assurance? 11:14:39 From Simon Clark : Fiona et al - here's the link to the Visit Isle of Wight website that is the most used by visitors when planning their holiday https://www.visitisleofwight.co.uk/ 11:16:03 From TJ : What do people feel about cancellation policies ongoing with Covid 11:16:48 From Wight Coast : Resentment from locals is often caused by the thousands of holidaymakers already here and have been coming over since late March 11:17:15 From Linda Tan : PASC have a good cleaning and a risk assessment to follow/amend 11:18:48 From FionaBayliss : As Debby has said - MORE BINS and MORE FREQUENT EMPTYING please please please!!! 11:19:50 From Steve Clark : Might even be worth putting skips in the car parks! 11:19:57 From Melissa Jacques : so sorry, late to the call. will there be an opportunity to listen to the recording from the beginning? thanks,Melissa 11:22:44 From Steve Clark : thanks will and simon and wendy and iwc - really useful 11:22:48 From Annabelle : Thank you, very helpful 11:23:02 From sdawson : Thank you all 11:23:05 From amandagregory : https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19 11:23:14 From Jonathan Gay : Yes, very helpful and much appreciated. 11:23:17 From Carol and Brian : thank you very much 11:23:23 From Andrew : really useful webinar - thank you 11:23:25 From farringfordhouse : Thank you very much - I think this has been very helpful. 11:23:25 From Jo Gardner : Yes this was great, thanks 11:23:28 From amandagregory : https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/hotels-and-other-guest-accommodation 11:23:31 From alisongilbert : Thank you f 11:23:38 From Trevor : Yes, very helpful, thank you 11:23:42 From Julia King : Thank you. Very helpful. 11:23:47 From josiegavoyannis : Thank you all. Really helpful. Hope everyone has a good and safe season 11:23:53 From amandagregory : https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy 11:23:53 From rocco : Thanks for the presentation 11:23:58 From Sea House Seaview : thank you. very helpful 11:24:02 From Annabelle : url for the accreditation 11:24:03 From Jo Gardner : For info, Escape to the Country is featuring the island on Friday in a special BBC2 6.30 11:24:39 From Will Myles : sorry everyone, my technical keep ducking in and out 11:25:18 From farringfordhouse : Insurance guidance would be helpful - what exactly do we need our guests to have? 11:25:24 From Melissa Jacques : thank you. sorry I was late. look forward to playing it all back! Melissa 11:25:37 From Belinda : On insurance/taking losses, see the Competition and Markets Authority finding that where cancellations were due to lockdown, there was an obligation to provide a refund. See finding for Vacations Rentals. 11:25:49 From Wight Coast : Thank you Simon and Will 11:25:52 From FionaBayliss : Many thanks! 11:25:57 From gilliancotton : Thank you everyone 11:26:02 From Sally : Thanks