10:08:45	 From  Wendy Perera IWC : email contact for regulatory services is eh@iow.gov.uk
10:10:30	 From  farringfordhouse : Morning all - Sophie - Somerton Farm Holiday Cottage - keen to find out about how to deal with guests who think they are poorly - can we get them home?
10:11:45	 From  Wendy Perera IWC : Hi Sophie, I am going to cover that in my section later in this session.  We are also developing a leaflet for all providers to be able to use to provide to guests on this specific issue.
10:12:24	 From  farringfordhouse : Great - thank you
10:28:53	 From  josiegavoyannis : Do we need to have details for every single member of the party or just the lead guest?
10:29:27	 From  Cathy Burroughs : Will the information on the booking be sufficient?
10:31:58	 From  Annabelle : How long wll it take to get a test back...?
10:32:45	 From  Ali W : i have a self catering house that sleeps 11.  given guidance is for 6 people to be in a house, or a bubble with two groups, should i be looking into what the type of group is?  ie a group of 11 adults would concern me but should it?
10:33:23	 From  Rachel Mooney : We are expecting further advice on the information that is required to be kept - however the aim is for us and Public Health England to be in a position to contact to inform and ensure preventative measures to self isolate.
10:34:22	 From  Wendy Perera IWC : Re contact details - you will need to take contact details of all members of a party staying.
10:35:01	 From  Rachel Mooney : Test results aim to get results within 48 hours from test centre and 72 hours for home test.
10:35:37	 From  Wendy Perera IWC : Test results - usually take 48-72 hours at most - during that time your guests will need to self isolate - or if they wish they can of course return home early 
10:35:39	 From  Annabelle : Whre should the risk assesments go?
10:36:14	 From  Annabelle : So they can go home if they don't feel well and not wait for the test...?
10:37:05	 From  Wight Coast : During the lockdown why couldn't the ferry companies simply take off the option of booking a motorhome on their internet sites to stop people coming over and breaking the lockdown.
10:37:16	 From  Sally : How long would you consider reasonable for guests to  leave the self catering property upon knowing they have the virus? 
10:37:33	 From  Marie Symons : If my business is affected by Covid by a guest contracting it which then impacts  subsequent guests, am I within my right to charge the infected guests accordingly. Also is it ok to write this into my terms and conditions to be signed by the guests in advance? 
10:38:04	 From  clarewatson : I have several bookings from visitors from Wales is there any guidance as to when they will be able to travel out of Wales yet?
10:38:36	 From  iPad : our accreditation good to go was rejected as we didn’t tick social distancing . which in one house self catering is surely unnecessary!
10:40:11	 From  Rachel Mooney : Social distancing will still need to be considered for example providing keys and cleaning.
10:40:37	 From  Charlotte Lynch : Yes not sure how that would work, especially in carpeted areas and smaller bedrooms.
10:41:21	 From  Marie Symons : Who's responsibility is it to control the government requirements on 2 families combining? The guests or me? I have a house that takes 12 so could have 3-4 families based on experience.
10:41:41	 From  amandagregory : Wales may lift stay local requirement on 6 July. But awaiting confirmation.
10:44:27	 From  Juliex Clarke : we used to drive down from Bedfordshire in 2 hours!
10:44:28	 From  Marie Symons : can the ferries reduce their exorbitant prices to help tourism
10:44:51	 From  Simon Clark : We're Good to Go https://goodtogo.visitbritain.com/
10:45:02	 From  Sally : My Public Liability insurance does not cover Covid 19. There maybe guests who feel that they can claim they got the virus from being at the property, so what measures have the government made to prevent those types of claims though probably undefendable claims.
10:45:13	 From  farringfordhouse : Did I just see minimum of 24hrs break between guests?
10:45:49	 From  Wendy Perera IWC : 24 hours break is simply a suggested criteria from Trip advisor - this is not government guidance or regulation.
10:45:55	 From  Rowena Barlow : bedding recommendations
10:46:34	 From  Juliex Clarke : if we are leaving 72 hours between lets do we need to do fogging?
10:49:04	 From  Annabelle : so risk assessment is not for houses but for employees, for the business.
10:49:43	 From  Henry Gardner : We sleep up to 10 people in our cottage. How long should I leave it after guests have left before I can enter the property to start the changeover? Do I need to get a fogging machine and use it everywhere? Iwe provide a hot tub, I usually do a water quality test twice a day, what do I do about this now? 
10:52:40	 From  Teresa Tearle : What contact details are required - email, mobile?
10:53:03	 From  Henry Gardner : I also provide luxuries such as wine, fresh bread, fruit juice, fresh cut flowers etc. Should I stop providing these items now? 
10:53:26	 From  Marie Symons : thank you Simon useful
10:53:28	 From  Ali W : please please could you share that clause simon so i could use it?
10:54:05	 From  GM : can you come back to the questions about soft furnishings esp mattresses and pillows please and fogging advice
10:54:05	 From  Simon Clark : It was Steve Clark that added that helpful clause!
10:54:05	 From  Linda Tan : I have ordered Antiviral carpet and fabric spray from SurSol to use on carpet/curtains/matress etc
10:54:32	 From  Marie Symons : Apologies Steve thank you
10:55:13	 From  Annabelle : re risk assessment is it then in the office or at the house, available for guests? 
10:55:21	 From  Ali W : Steve, any chance you could share that clause?
10:55:41	 From  Annabelle : thank you
10:57:23	 From  sarah : What if the hot tub is private to one property and gets emptied between guests?
10:57:54	 From  Charlotte Lynch : What happens with toilet paper, does it need to be thrown away between changeovers?
10:57:56	 From  Jonathan Gay : is it OK to leave books, CDs etc but advise guests that they have no been disinfected so it’s up to them whether they touch them?
10:58:46	 From  Linda Tan : Our guests have to take some responsibility too if all our procedures are in order.
10:58:51	 From  Trevor : If a guest has symptoms, they and their family need to self-isolate immediately and book a test. They could be isolating for 2 or 3 days while waiting for a test and the results. Self-isolation means they must not go shopping. Who is responsible for providing them with food and medicines while self-isolating?
Is the testing centre operating 7 days a week? Will it be there all year?
10:58:56	 From  josiegavoyannis : We normally provide a luxury welcome pack but I’ve set up an account at our local shop so that guests can buy their own welcome pack up to the value set.
10:59:40	 From  John Allen : I'm planning a quarantine box for guests to put books and DVDs they haved in, so they cam be left out of the property for at least 72 hours
11:00:11	 From  Jackie Richards : Morning.  I have been running this group for holiday home owners on the IOW.  Its been very useful sharing information etc.  If it would help anyone.  Here’s the link….
11:00:13	 From  Jackie Richards : https://www.facebook.com/groups/854551151625699/?source_id=1928059690764203
11:00:27	 From  Ali W : thank you jackie
11:00:32	 From  Annabelle : With Trevor's question, did I read earlier, if the guests want to go home rather than doing a test because they dont' feel well, can they or do the HAVE to do the test if they don't feel well?
11:00:34	 From  Steve Clark : as requested, The additional clause we have put in for Coronovirus is "The Clause “Misrepresentation by You” is extended to explicitly include whether the makeup of your party or
reason for stay breaches any Government legislation applicable at the time of your stay."  Note this presupposes that restrictions will be eased - we are going to update to make it fairer on the guest in case of selective lockdowns
11:01:01	 From  Ali W : thankyou steve, very much appreciated
11:01:17	 From  Steve Clark : The original clause this is added to is:  Misrepresentation by You
Sadly, there is a growing trend for some guests to misrepresent the nature of their booking, especially where
such guests are booking via online web sites. This includes misrepresentation by omission. This often takes the
form of misrepresenting the ages of children or the number in the party. If you are unable to book online for
the correct number of people in your party online the chances are that is because the Apartment cannot
accommodate that number of people or supplements apply. In such cases you should contact us directly or the
relevant Booking Partner in advance of making the booking to see if we can accommodate you – it is insufficient
to add extra guests to any online booking notes. In the event it comes to light that you have misrepresented
any element of your booking with us or our Booking Partner we reserve the right to cancel your booking with no
compensation for loss of stay"
11:01:47	 From  Wight Coast : What about visitor guest books for comments and also welcome books that could include fire escape plans and gas safety certificates that should be in the house
11:01:48	 From  Ali W : Thankyou
11:02:38	 From  Linda Tan : Im doing a digital Welcome pack to send before they go.
11:02:56	 From  Wendy Perera IWC : For guests that are self isolating they are responsible for arranging their own shopping, medication delivery etc but thank you for raising this as we will add this issue into the note we are producing for you to give guests.
11:03:00	 From  rae : lost the video feed from you all?
11:03:02	 From  FionaBayliss : Same here - sending the welcome literature electronically to the guest prior to arrival
11:03:06	 From  Jo Gardner : If guests have symptoms and get a test towards the end of their stay, what happens if this goes over their holiday date and runs into someone else’s?
11:04:58	 From  Sally : Do you have a risk assessment template for Covid - 19 self catering accommodation we could all use to bring some consistency and adapt as appropriate. Thanks
11:05:07	 From  Wendy Perera IWC : Guests will not have to stay until the get their test results if they should be leaving earlier - they should leave when they are due to leave - but should take appropriate measures on their return journey.  Again we can add this into the note for guests.
11:06:10	 From  alisongilbert : We use a large holiday lettings company for bookings and a housekeeping company for changeovers. So my risk assessments refer to them. I am worried about  gaps in responsibilities.
11:08:08	 From  marion : just wld really like to know where risk assessment should be kept or made available
11:09:14	 From  Jonathan Gay : as a non-resident with a holiday let on the island it would be interesting to know how the resident community generally is likely to react to visitors. will they feel welcome?
11:09:26	 From  Steve Clark : marion, we are actually going to publish ours on our web site for guests as a confidence booster
11:10:16	 From  Belinda : To Marion - Risk Assessment should be kept by business but shared with employees/workers.  Like Steve, we are going to put ours on the website/share it with guests
11:11:45	 From  Jackie Richards : is there a recommended risk assessment template we can use?
11:12:04	 From  Rachel Mooney : Belinda you are correct certainly shared with the employees in particular the control measures - which can be in a form of a standard operating procedures.
11:13:16	 From  FionaBayliss : Please could you send the link to attractions information once set up so we can pass onto guests.. Thx.
11:13:35	 From  Rachel Mooney : Template risk assessment in UK Hospitality guidance Annex 1
11:13:50	 From  Belinda : I am very happy to share the risk assessment and cleaning protocols (SOPs) that I have done as first version (pre-recent guidelines) if anyone wants - and if I can get any helpful feedback on what I have missed!   Word of warning - I am not an HSE expert so caveat emptor! 
11:14:11	 From  sarah : I have a question but can't get my video to work, so can't raise my hand!
11:14:23	 From  GM : are there any additional check we can make on cleaning agencies for changeovers to help give use assurance?
11:14:39	 From  Simon Clark : Fiona et al - here's the link to the Visit Isle of Wight website that is the most used by visitors when planning their holiday https://www.visitisleofwight.co.uk/
11:16:03	 From  TJ : What do people feel about cancellation policies ongoing with Covid
11:16:48	 From  Wight Coast : Resentment from locals is often caused by the thousands of holidaymakers already here and have been coming over since late March
11:17:15	 From  Linda Tan : PASC have a good cleaning and a risk assessment to follow/amend
11:18:48	 From  FionaBayliss : As Debby has said - MORE BINS and MORE FREQUENT EMPTYING please please please!!!
11:19:50	 From  Steve Clark : Might even be worth putting skips in the car parks!  
11:19:57	 From  Melissa Jacques : so sorry, late to the call. will there be an opportunity to listen to the recording from the beginning? thanks,Melissa
11:22:44	 From  Steve Clark : thanks will and simon and wendy and iwc - really useful
11:22:48	 From  Annabelle : Thank you, very helpful
11:23:02	 From  sdawson : Thank you all
11:23:05	 From  amandagregory : https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19
11:23:14	 From  Jonathan Gay : Yes, very helpful and much appreciated.
11:23:17	 From  Carol and Brian : thank you very much
11:23:23	 From  Andrew : really useful webinar - thank you
11:23:25	 From  farringfordhouse : Thank you very much - I think this has been very helpful.
11:23:25	 From  Jo Gardner : Yes this was great, thanks
11:23:28	 From  amandagregory : https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/hotels-and-other-guest-accommodation
11:23:31	 From  alisongilbert : Thank you f
11:23:38	 From  Trevor : Yes, very helpful, thank you 
11:23:42	 From  Julia King : Thank you. Very helpful.
11:23:47	 From  josiegavoyannis : Thank you all.  Really helpful.  Hope everyone has a good and safe season
11:23:53	 From  amandagregory : https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy
11:23:53	 From  rocco : Thanks for the presentation
11:23:58	 From  Sea House Seaview : thank you. very helpful
11:24:02	 From  Annabelle : url for the accreditation 
11:24:03	 From  Jo Gardner : For info, Escape to the Country is featuring the island on Friday in a special BBC2 6.30
11:24:39	 From  Will Myles : sorry everyone, my technical keep ducking in and out
11:25:18	 From  farringfordhouse : Insurance guidance would be helpful - what exactly do we need our guests to have?
11:25:24	 From  Melissa Jacques : thank you. sorry I was late. look forward to playing it all back! Melissa
11:25:37	 From  Belinda : On insurance/taking losses, see the Competition and Markets Authority finding that where cancellations were due to lockdown, there was an obligation to provide a refund.  See finding for Vacations Rentals.
11:25:49	 From  Wight Coast : Thank you Simon and Will
11:25:52	 From  FionaBayliss : Many thanks!
11:25:57	 From  gilliancotton : Thank you everyone
11:26:02	 From  Sally : Thanks