Visit Isle of Wight is offering local businesses and employees the chance to add to their customer service skills in a bid to ensure the Isle of Wight is the most welcoming visitor destination in the UK.

The bespoke Welcome to Excellence Customer Service training is offering 500 places free of charge, with the aim of providing extra support for Isle of Wight businesses to welcome visitors – so book now to make sure you get the day and time you want!

The free 3 and a half hour course aims to

• develop proactive communication skills
• recognise different customer expectations and how to meet them
• better understand frontline sales & service role
• encourage confidence in effectively tackling difficult situations
• learn why teamwork is vital in a customer-facing environment

We are keen to emphasise that the course may cover information you already know but could add tips and techniques to make your job easier and perhaps some Island knowledge you didn’t already have!

Book on one of 16 half-day courses over 8 dates during February and March in the new Isle of Wight Council facility at Cowes, Building 41.

Book now to make sure you get your preferred date and time! https://www.eventbrite.co.uk/e/island-ambassador-training-programme-tickets-525520474887

Course dates and times:

Feb 10 – 09.00 – 12.30 or 13.00 to 16.30

Feb 17 – 09.00 – 12.30 or 13.00 to 16.30

Feb 24 – 09.00 – 12.30 or 13.00 to 16.30

March 02 – 09.00 – 12.30 or 13.00 to 16.30

March 10 – 09.00 – 12.30 or 13.00 to 16.30

March 16 – 09.00 – 12.30 or 13.00 to 16.30

March 24 – 09.00 – 12.30 or 13.00 to 16.30

March 31 – 09.00 – 12.30 or 13.00 to 16.30